Studio Frequently Asked Questions
The most frequently asked questions and answers at F45 Training Ironwood
F45 Training Ironwood is located in the Ironwood Plaza, next to Boston Pizza, Unit 2030, 11662 Steveston Highway Richmond Vancouver.
There is ample and free parking, all day everyday, right outside the studio doors of F45 Training Ironwood in the Ironwood Plaza.
If you’re going straight to work or a date after training, we’ve got you covered with our showering facilities. Please bring your own shower towel if you are planning on showering in the studio.
We also have a water fountain, but please bring your own water bottle. Holding water in your hands while you’re working out is not practical.
We are a club, a family and a business. You must have a valid membership, class pass, trial or drop in session to participate in a class.
You must have completed our participation and pre-exercise questionnaire prior to your first class so we know the important stuff to help you get the most out of your workouts and keep you safe.
All classes must be booked in advance. We love to know who will be participating in each workout and it makes our Coaches planning and class preparation much easier
You must arrive arrive prior to the commencement of the class (we advise arriving 10 minutes prior to ensure you are ready)
Please wear appropriate workout clothing or ensure you have enough time to change prior to the start of the class.
All classes have a limited number of spaces, so please book in to secure your space.
A ‘no-show’ is when you do not come to a class that you are booked into. This is bad. You’re taking up a space in a class, potentially making someone else feel sad because they couldn’t get in. This is very bad.
So, don’t do that. If you do, then you are liable for a $10 fee.
Cancelling means you’re not coming to a class. This makes us sad, but we understand. You can cancel the same way that you booked in – via the F45 app, or the Mindbody app.
Texts, WhatsApps, FB messages, Letters, DMs, Phone calls, carrier pigeon or messages via friends are not acceptable ways to cancel your class but sometimes under exceptional circumstance they will suffice.
Classes have a cancellation window – cancelling nice and early before this window is absolutely the best thing to do.
If you cancel late, within the window below, then you are liable for a $10 fee
8 hours prior to an am session
2 hours prior to a pm session
Memberships may be suspended for up to 6 weeks per year (injury excluded)
Each suspension has a $5 suspension fee
Suspensions require at least 1 weeks notice (injury excluded)
What!? Why would you?
Well, if you want to take a break then please complete our membership cancellation form
All membership cancellations require 4 weeks notice
All 3,6 & 12 month minimum term memberships will incur a cancellation fee of 50% of the remaining contract term value.
We love to be put to the test! Are you a good fit for F45?
Come and try us out.
We offer a 21 day trial.
Your trial starts from the date of your first booking and allows you to try unlimited workouts for 21 consecutive days. Otherwise known as 3 weeks. Please contact us to find out more and throw all your questions our way.
Please help us maintain our clean floors. Wearing the same trainers that you’ve used on your dog walk into the studio will not win you any friends. Please just wear indoor trainers or clean your dog walking trainers before you come and do burpees with us.
You must come to class with a smile on your face and have fun.